I became a Vodafone customer as they were the best network after BT got its paws on EE and destroyed it. The network is new to me, as is the number that I should call to speak with customer services. A quick search gave me lots of links to their site, none with the answer of which number I should call. In the end, I had to speak to this retarded AI thing, and it then took a human, and countless messages to get the number. It’s 191 from the handset, alternatively 03333040191.

I think it is fairly evident that these companies do not give a shit about providing a service. Their network coverage is worse than it was in the late nineties, their call handling is atrocious, and they seem to have a contempt for their customers, in the same way that the government does.

Here’s the thread, my responses are in bold;

Hi! I’m TOBi, Vodafone’s chatbot.

Give me a few seconds to get everything ready for you so that I can help.

Thank you for waiting! Ask me anything.
13:39

number to call
complaint
13:39
I’m here to help you understand call charges. Please select the type of call that you would like to know more about:

UK calls

International calls

I’m sorry, I couldn’t find an answer for you. Could you rephrase your question and ask me again?
13:39

number for customer services
13:40
Could you tell me your full name please?
13:40

no, I just want the number for customer services
13:40
To help save you some time when speaking to an adviser, I can complete some quick security checks first.

How would you like to complete security?

Receive a code to my phone

Log in with my PIN

Log in with my Password

13:40

No, I just want the number to call.
13:40
No problem, I can still check if an agent is available.

Could you please tell me your phone number?
13:40

No. I just want a number to call.
13:40
Please tell me what type of account you have with us:

Pay Monthly

Pay As You Go

Pay As You Go Plus

Small Business

Broadband

13:41

Small Business
13:41
Hi you’re chatting with Chandra. Thanks for connecting with Vodafone Webchat. How can I help you today?

Hi
13:41

For the last time, please just give me the number I dial to speak with customer services
What number do I dial from my handset?
That’s it.
13:42
I am so sorry for the inconvenience you faced . you can call our team on 191 or 03333040191
13:42

Thank you. I’m copying and pasting this onto social media.